As you can see below our helpdesk/support services go well past Kornukopia's product and helps the student, faculty member or tech admin use not only Kornukopia's system but their own device and it's applications.
General IT Scope of Support for Helpdesk and Faculty/Staff Incidents
Network Connectivity
o Physical connectivity and troubleshooting
o Wireless connectivity and troubleshooting
o Mobile device connectivity and troubleshooting
Productivity applications
o Microsoft Excel 2007+
o Microsoft OneNote 2007+
o Microsoft PowerPoint 2007+
o Microsoft Word 2007+
o Google Apps
Antivirus / Security utilities
o Symantec
o AVG
o McAfee
o Kaspersky
o Microsoft Security Essentials
o Microsoft Forefront
Browsers
o Internet Explorer 8
o Firefox
o Google Chrome
o Safari
o Java and Flash plugins
Basic Operating System Support
o Windows XP and newer
o Mac OS X (10.4 or later)
o iOS
o Android
o Windows Mobile
o End user (non-school owned hardware) PC support to include functionality, BHO/ActiveX, toolbars (Excludes support for viruses for all systems)
Email
o Microsoft Outlook (2003+)
o Microsoft Entourage
o Mac Mail
o Gmail
o Microsoft Live Mail
o Client’s Email System
o Office 365
o Outlook Web Access
LMS/SIS/LCMS (Kornukopia Product) Scope of Support
Tier1 LMS/SIS/LCMS
o Computer-related issues
o Basic Instructor issues
o Course Management
o Lesson Plan Management
o Attendance
o Grades
o Groups, Calendars and messagin
Tier 2 LMS/SIS/LCMS
o Issues affecting multiple students/teachers/parents
o Administrative Issues
o SIS Data and administrative issues
o Uploading Data
o Creating Courses/Groups
o School Settings
o System/school issues